SENIOR TECHNICAL AND BUSINESS PROJECT MANAGER · PROGRAM DELIVERY

I make complex programs move.

Banking · AI · CRM

Also managed government, nonprofit, real estate, insurance and SaaS migration projects - from SMEs to regulated banking portfolios.

I turn ambiguous work into an executable plan, align the people who must deliver it, and keep risk, money and decisions visible until the outcome ships.

Looking for the ATS-optimized, keyword-heavy résumé? Hit me up and I will send it over. 😊

Some outstanding places I've collaborated at.

CIBC Rogers Bank TRIEC MLA Canada KMD Reinsurance Tektronix / Fortive SUNY Buffalo

📁 Banking & Enterprise Delivery

2 programs · up to $45M

2025–2026
CIBC

Led projects in Cards, Open Banking, Lending

Kept Cards, Open Banking and Lending moving across a 70-person program.
Rebuilt a stalled business case and helped secure funding approval in eight weeks.
Made a $45M portfolio legible to steering committees before risks became surprises.

$45M portfolio70-person team8-week recoverySteering Committee facilitation3 lines of business

2021–2022
MLA Canada

Real-time reporting and infrastructure for a real estate sales org

Connected CRM, ERP and finance data into live Power BI reporting.
Helped sales leaders replace manual reconciliation with a dashboard they trusted.
Built the case that secured $950K for the transformation.

+35% data accuracy−40% manual process$950K funding securedAWS infrastructure support3 stakeholder groups aligned

📁 CRM & Campaign Ops

2 programs · $1.1M + $300K

2024–2025
Rogers Bank

Unifying a fragmented CRM & campaign stack

Brought Salesforce, Braze and SAS CI 360 into one delivery model.
Aligned marketing, compliance and technology before build, cutting avoidable rework.
Kept a 15-person matrix team moving through releases, UAT and change control.

−30% campaign delivery time+22% engagement99.8% deliverability15-person matrixed team

2022–2023
AndChill Corp

CRM & automation delivery for SME clients

Turned messy SME workflows into practical CRM and automation releases.
Improved follow-up discipline without forcing small teams into enterprise software.

+25% lead conversion−30% delivery cycle time

📁 AI-Enabled Delivery

1 program · org's first AI deployment

2023–2024
TRIEC

An org's first AI implementation, on a 20-year-old platform

Modernized a 20-year-old mentoring platform with Salesforce, Azure ML and an AWS-hosted LLM.
Built the organization’s first AI governance and procurement path from scratch.
Reduced reporting effort and shortened the time required to make better mentoring matches.

−50% reporting effort+20% engagement−15% matching cycle timeOrg's first AI deployment

📁 International & Technical Foundations

2 roles · UAE + 47 US states

2017–2019
KMD Reinsurance, UAE

Global CRM/ERP migration across insurance operations

Coordinated a $1.2M CRM/ERP migration across Europe, Asia and the Middle East.
Made regional processes different where needed and consistent where reporting demanded it.
Improved audit readiness by standardizing policy and claims data.

+35% efficiencystronger audit readiness3 regions10-person cross-regional team

2015–2017
Tektronix (Fortive), USA

Telecom rollout across 47 states, where this started

Coordinated RF field teams and vendors across 47 states.
Learned the durable lesson: the plan is useful only when the people on site can execute it.
Improved rollout efficiency by resolving real field constraints, not polishing the Gantt chart.

+15% rollout efficiency47 statesMulti-vendor coordination

📁 About

My route into program delivery runs from 🇺🇸 field engineering across 47 states, through 🇦🇪 reinsurance and a CRM/ERP migration spanning 🇪🇺 Europe and 🌏 Asia, to 🇨🇦 real estate, nonprofit AI and regulated banking. The common thread is simple: make people, process and technology agree long enough to ship something useful.

M.S. Electronics Engineering, SUNY Buffalo Certified Scrum Master Certified Scrum Product Owner AWS Cloud Practitioner PRINCE2 Foundation PMP, in progress